I had a user report that he could not use Internet Explorer to access SharePoint, only Chrome, so I asked what error he was seeing, and he replied “none – just a blank screen.” (This customer was using SharePoint Online.) I remoted in and saw that when IE would try to go to SharePoint, redirect to the Office 365 Login, authenticate, and then stop on a blank, white screen with the word “Continue” at the top.
Sure enough, I was able to reproduce this problem. It was happening in IE 11, both 32-bit and 64-bit. Running as admin didn’t help. I ended up finding a fix posted here:
The answer that worked for this situation was resetting Internet Explorer to its default settings:
http://windows.microsoft.com/en-in/internet-explorer/reset-ie-settings#ie=ie-11
Now, in the past I’ve encountered a HUGE share of browser problems. Here’s some steps to try for Internet Explorer wierdness:
- Is the site trusted? Check your trusted sites.
- Something stuck in the cache? Clear it.
- A bad cookie? Check your cookies. Get rid of anything suspect.
- Try IE 32-bit and IE 64-bit.
- Try running IE as Admin.
- Open the Developer toolbar and put IE in an earlier mode, like IE9.
- And my final tip — DO NOT USE EDGE.
It is sad that IE and SharePoint don’t play better together, but that is just how it is. Personally, I use Chrome unless I absolutely have to use IE, but lately Chrome has become a memory hog and does wierd things like not shutting down correctly. Running incognito is less error prone. Just my 2 cents on that. 🙂
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